Cancellation / Return Conditions

1. RIGHT OF WITHDRAWAL AND REFUND POLICY

Our users (Businesses) can request a full refund for the membership packages they purchased via caddesi.com by exercising their right of withdrawal without giving any justification within 14 (fourteen) days from the date of purchase.

Condition of Validity of the Right of Withdrawal in Digital Services (IMPORTANT): In order for the refund request to be approved and the legal right of withdrawal to be exercised, the user must not have made any publication within the scope of the purchased package. If the user publishes any content on the platform (starts using the service actually) using the "Event", "Product", "Service", "Share News" or "Campaign" modules via the Business Panel after the purchase process, the performance of the service is deemed to have begun in accordance with the Distance Contracts Regulation, and from this moment on, the right of withdrawal and refund is voided. Businesses that do not make any publications can benefit from this right unconditionally.

Return Policy for Physical Products (shop.caddesi.com): Our users (Buyers) can exercise their right of withdrawal for the physical products they purchased via shop.caddesi.com without giving any justification within 14 (fourteen) days from the date the product is delivered to them or the person/organization at the indicated address. The products to be returned must be unused, undamaged, with their original packaging intact, and complete with all accessories, if any. When return shipments are made through cargo companies contracted by our company, the return shipping cost belongs to us. (Date Added: 08.09.2026)

2. MEMBERSHIP CANCELLATION AND NON-REFUNDABLE SITUATIONS

Users who lose their right of withdrawal by publishing on the platform or complete the 14-day legal period have the right to cancel their recurring (monthly/annual, etc.) subscription packages at any time.

The cancellation process is valid for the next billing period, and no further fees will be deducted from your account. However, the cancellation process does not give rise to a right of partial refund for the period you are currently in and have paid for. The usage right of your current package continues until the end of the relevant payment period, and your membership becomes inactive at the end of the period.

Non-Returnable Physical Products: In accordance with the relevant legislation; there is no right of withdrawal and return for cosmetic and personal care products with opened packaging, underwear, hygienic products, products that are in danger of spoiling quickly or likely to expire, and products specially prepared in line with the buyer's request or expressly personal needs. (Date Added: 08.09.2026)

3. EXCEPTIONAL REFUND SITUATIONS

In the following exceptional cases, upon the request of the users, a refund can be made by examining the system records:

• Duplicate (double) withdrawal from the credit card for the same membership package or product order due to a systemic error.
• The digital service, whose payment was successfully made, could not be started/activated at all via the Business Panel due to a technical failure caused by the seller.
• In physical product orders (shop.caddesi.com); cases where the product is damaged in transit (provided that a damage assessment report is prepared by the cargo officer), or wrong or defective/faulty products are sent. (Date Added: 08.09.2026)

All refunds (right of withdrawal or exceptional cases) are reflected on the credit card or bank account from which the payment was made within 7 to 14 business days, depending on the processing times of the payment providers, after the approval of the request.

4. REQUEST AND CONTACT

You can send all your notifications regarding cancellation and refund requests in writing to info@caddesi.com via your e-mail address registered in the system, or get support via our customer service at 0850 307 78 92.